getting started
Contact Support
Human help when self-serve guides are not enough.
3 min read · Updated 2026-08-11
Introduction
Use Help articles first for speed. Contact support for account lockouts, payment failures, and dispute escalations.
Detailed explanation
Support prioritizes trust & money issues over general product questions. Include order IDs and screenshots.
Step-by-step
Step 1
Search Help
Check FAQs and guides — most answers are already published.
Step 2
Gather evidence
Order number, payment reference, listing URL, screenshots.
Step 3
Submit request
Use chat or email with a clear subject and desired outcome.
Step 4
Keep replies in-thread
Do not send OTPs; staff will never ask for your password.
Best practices
- Keep profile details accurate for trust scoring.
- Use clear PKR prices and Pakistan-first shipping expectations.
- Report suspicious activity early through Trust & Safety tools.
Warnings
- Never move payments outside BoliApp wallet/checkout when protection is required.
- Do not share OTPs or password reset codes with anyone.
Tips
- Har Deal Ki Pehli Boli — start with clarity, close with trust.
- Verify identity to unlock stronger reputation signals.
FAQs
Yes. BoliApp web and mobile share the same account so you can buy and sell from one USER profile.
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